Returning Unused DVDs
DVDs are returnable within 30 days of purchase if they are unopened and in resalable condition. To receive approval prior to returning your DVD(s), please email and include your name, address, original invoice number, daytime phone number, and your reason for returning. After returned DVD(s) are received and inspected, a refund will be issued via check or credit card at the discretion of Tao of Horsemanship. The amount refunded will be reduced by the original shipping and handling fees, as well as a 20% restocking fee.
Approved DVD returns should be sent to:
Tao of Horsemanship, Inc.
19950 SW 5th Pl.
Dunnellon, FL 34431
Returning Used DVDs or Other Products
DVDs that have been opened are not returnable. Other items, including apparel, are not returnable.
If you open it – you own it.
Other Important Return Information
DVDs that do not play on incompatible or outdated devices (such as older-model DVD players or computers) will not be replaced or refunded.
International customers should consider purchasing shipping insurance on the full value of DVDs or other items that are purchased. If you choose not to insure your order and it gets lost or damaged, Horsemanship does not take responsibility for the loss. Once your order leaves the United States, we have no authority or control over the handling of the shipment. If you have any questions regarding this option, please email firstname.lastname@example.org additional information.